Bookings with some of our doctors can be made via the online booking portal.

Yes, we welcome and encourage new patients to book in at NIIM.

The fees are different for each doctor and practitioner. They vary depending on the service provided to you on the day and the length of the consultation time. Fees are reviewed periodically, if it has been more than 12 months since your last consultation, please check with the Reception team for up-to-date fees and pricing.

The National Institute of Integrative Medicine is a private clinic, and we require full payment of your account on the day of your appointment. Payments may be made by EFTPOS, Credit Card or via Direct Debit. Cash is no longer accepted at the clinic.

Private health insurance may cover some services provided at the NIIM clinic. The services and extent to which they are covered will depend on your type of cover and policy. Please check with your health fund to be sure of exactly what you are covered for.

No, NIIM practitioners do not offer bulk billing due to the nature of the appointments and consultations.

We are located on Level 2, 21-23, Burwood Road, Hawthorn 3122. Enter via the front of our building on Burwood Road. There is also disabled access ramp and a lift to Level 2. See google map link down the page.

NIIM has limited patient parking to the rear of the building. Please follow the ramp on the east side of the building. Alternatively, 1 to 2 hour on-street parking is available on Burwood Road (check signage as clearway conditions apply). There is street parking on James Street alongside St James Park.

Yes. NIIM is a short walk from the Hawthorn Train Station. Tram 75 runs along Burwood Road with stops located approximately 100 metres from NIIM.

Yes, there is a ramp at the front of the building and a lift that takes you to the clinic on Level 2.

Bring your Medicare Card, any previous pathology reports and/or test results (if not previously emailed or faxed through). If you have relevant health and medical reports from any external medical appointments that you would like your doctor to review and consider, please send them by mail, fax or email prior to the appointment.

We appreciate your time is valuable, and our doctors always endeavour to run on time. Please consider others by arriving on time for your appointment, and advise if you’re running late. If you need to see your doctor regarding complex or multiple issues, please let our staff know at the time of booking the appointment so they can schedule accordingly.

A minimum of 48 hours’ notice is required to cancel/postpone an appointment, otherwise a cancellation fee will be incurred. Missed appointments, or appointments cancelled with less than 48 hours’ notice, may be subject to a cancellation fee.

Our doctors are able to provide telehealth consultations via HealthDirect. Once your appointment has been confirmed, you will be able to start your appointment by clicking on the link “Telehealth” link at the top of our website. Medicare rules apply for telehealth appointment rebates. 

Intra Venous (IV) Therapy is the administration of vitamins and nutrients directly into your veins via an IV drip. For more information, visit IV Therapy Clinic – NIIM or speak to one of our staff.

HBOT is the administration of 100% oxygen to an individual in a pressurised environment. For more information, visit Hyperbaric Oxygen Therapy (HBOT) – NIIM or speak to one of our staff.

TCM is an ancient system of healing and health management, originally practiced in China and other parts of East Asia. The two major modalities of Chinese medicine are Chinese herbal medicine and acupuncture; however, diet, exercise and lifestyle advice are also important components. For more information, visit TCM and Acupuncture – NIIM or speak to one of our staff.

Please feel free to send us an email at clinic@niim.com.au. If you require medical advice, please speak with our reception staff to arrange an appointment to speak to a doctor.

In case of emergency, please do one of the following:

• Call 000
• Go to your nearest emergency department or nearest hospital, or
• Go to your nearest Priority Primary Care Centre: Priority Primary Care Centres – Better Health Channel, or
• Contact Doctor Doctor on 13 26 60 Bulk Billed After Hours Doctors in Melbourne | DoctorDoctor

Your doctor may refer you to have a blood, urine, stool sample test or other test. In most circumstances they will advise you to book a follow-up appointment to review the results personally. This ensures a safe approach and allows us to maintain a high standard of medical care.

If the doctor has prescribed a new medication or altered your regular dosage, they may organise a follow up appointment to review. It’s important to attend this appointment within the recommended timeframe. Depending on the type of medication, you may need a review appointment with your doctor before a repeat prescription can be provided.

 If your doctor has said they can provide a repeat prescription without an appointment, please contact us well before your prescription is due to run out, as some of our doctors are only at the clinic one or two days per week. Please contact the clinic via email on clinic@niim.com.au

Fees for script preparation may also apply. If your script is required more urgently, we may recommend you see your regular GP. All repeat script requests without an appointment will incur a fee. The scripts are given at the discretion of the doctor following review of patient notes.

Your medical and family history is needed to provide accurate diagnosis, treatment and to ensure quality health care. We consider patient health information as confidential and will only collect this information with your consent.

Privacy policy

Comprehensive care often requires full knowledge of patient health information by other health professionals involved in your treatment. For this reason, with your permission, health information may be shared with other health professionals. It is our usual practice to write to your referring doctor (where applicable after the consultation).

Limited information about patients is provided to Medicare and private health funds (billing and rebate purposes only). We may be legally bound to disclose information, e.g. mandatory reporting of some infectious diseases.

You have the right to access your health information. You may wish to view the information or ask for a copy of a part or of the whole record. A small fee may be charged for this service. There may be times when we are unable to provide access, for example, if the privacy of others is affected. You will be advised in this case.

If you find information held is not accurate or complete, you are entitled to have that information corrected.