Privacy Policy

This page contains the privacy policies for National Institute of Integrative Medicine Ltd and the NIIM CLINIC PTY. LTD.

The National Institute of Integrative Medicine Ltd (NIIM)

National Institute of Integrative Medicine Ltd (NIIM) is committed to providing you with the best possible customer service experience. The National Institute of Integrative Medicine is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to some services you are required to submit personally identifiable information. This may include but is not limited to your name, email address and phone as well as other sensitive information.

Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The National Institute of Integrative Medicine Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy
The National Institute of Integrative Medicine Ltd reserves the right to make amendments to this Privacy Policy at any time. We will post changes to the Privacy Policy and publish the effective date when this statement is updated.

Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Contacting us
The National Institute of Integrative Medicine welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (03) 9804 0646
E-mail: info@niim.com.au
Attn: Privacy Policy,
The National Institute of Integrative Medicine,
21 Burwood Rd,
Melbourne, Victoria 3122

NIIM Clinic Pty Ltd

Patient Privacy & The Australian Privacy Principles.

NIIM Clinic Pty Ltd is committed to ensuring our patients receive high quality patient centred health care. In order to provide that care it is essential we collect and have accurate, relevant and up to date information for each of our patients. We need this information to properly assess, diagnose, treat and be pro-active with your health care needs.

We may use the information in the following ways –

  • Administrative purposes in running the practice
  • Billing purposes and compliance with Medicare and the Health Insurance Commission
  • Disclosure to others involved in your healthcare, including treating doctors, specialists and allied health providers outside the practice.
  • Disclosure to other health providers who work in the practice, for the purpose of patient care, teaching or accreditation.
  • Disclosure for research and quality assurance activities to improve individual and community health care and practice management. This information will be de-identified.

Australian Privacy Principals.

The Commonwealth Privacy Act was amended in 2012 and from March 2014 will incorporate 13 Australian Privacy Principles (the APP’s) that set out the rules for the handling of personal information in Australia. The APPs replace the previous 10 National Privacy Principles (NPP).

In the interests of providing quality health care this practice has developed a privacy policy that complies with the privacy legislation and the APPs.

The provision of quality health care is our principal concern. It requires a doctor patient relationship of trust and confidentiality. Your doctor regards patient health information as confidential and will only collect this information with patient consent.

A patient’s personal information is handled in accordance with this practice’s privacy policy and consistent with the privacy legislation. Patients are entitled to know what personal information is held about them; how and under what circumstances they may have access to it; why it is held; its use; to whom and under what circumstances it may be disclosed; when consent is required for these purposes; and how it is stored.

Every effort will be made to discuss these matters with patients at the time personal health information is collected from patients attending this practice. Because there will be occasions when it is not practical to make patients aware of these matters at the time of collection this brochure is designed to outline how this practice endeavours to protect the privacy of patients’ personal health information.

1. Openness.

This practice has made this and other material available to our patients to inform them of our policies on management of personal information. On request this practice will let patients know,

generally, what sort of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information.

2. Anonymity.

A patient has the right to be dealt with anonymously, provided this is lawful and practicable. However, in the medical context this is not likely to be practicable or possible for Medicare and insurance rebate purposes. It could also be dangerous to the patient’s health.

3. Collection of Information.

It is necessary for us to collect personal information from patients and sometimes others associated with their health care in order to attend to their health needs and for associated administrative purposes.

4. Unsolicited Information.

If we receive personal information and we did not request that information, we will destroy and/or de-identify that information.

5. Collection – Notification.

If we collect information from our patients it will be used for the purposes outlined.

6. Use and Disclosure.

A patients’ personal health information is used or disclosed for purposes directly related to their health care and in ways that are consistent with a patients’ expectations. In the interests of the highest quality and continuity of health care this may include sharing information with other health care providers who comprise a patients’ medical team from time to time. In addition there are circumstances when information has to be disclosed without patient consent, such as:

  • Emergency situations
  • By law, doctors are sometimes required to disclose information for public interest reasons, e.g. mandatory reporting of some communicable diseases.
  • Provision of information to Medicare or private health funds, if relevant, for billing and medical rebate purposes.

In general a patients’ health information will not be used for any other purposes without their consent.

There are some necessary purposes of collection for which information will be used beyond providing health care, such as professional accreditation, quality assessments, clinical auditing, billing and so forth.

7. Direct Marketing.

The practice does not use or disclose personal information for the purposes of direct marketing. We will contact you regarding health recalls, appointment reminders, preventative health measures or similar health related issues.

8. Cross Border Disclosure.

Except in exceptional circumstances, or with the patients written consent, we do not send information overseas; if we need to send overseas we will take steps to protect patient privacy. We do not store any information outside Australia.

9. Government Identifiers.

These are numbers, letters or symbols that are used to identify patients with or without the use of a name. (e.g.- Medicare Numbers). We will limit the use of identifiers assigned to patients by Government agencies to those uses necessary to fulfil our obligations or as required by law.

10. Information Quality.

All patient information held by this practice relevant to the functions of providing health care will be maintained in a form that is accurate, complete and up to date.

11. Information Security.

The storage, use and, where necessary, transfer of personal health information will be undertaken in a secure manner that protects patient privacy. It is necessary for medical practices to keep patient information after a patients’ last attendance for as long as is required by law or is prudent having

regard to administrative requirements. Where data is to be destroyed this will be done in a secure manner or in a way to ensure the information is de-identified.

12. Access to Information.

Patients may request access to their personal health information held by this practice. A fee may apply and access to information in Victoria is covered under the Victorian Health Records Act 2001. There are some circumstances in which access is restricted, and in these cases reasons for denying access will be explained. e.g. – providing access would pose a serious threat to life, prohibited by court order.

13. Correction.

Where necessary, patients will be given the opportunity to amend any personal information held by the practice that is incorrect.


Where the practice receives a request in relation to any of the APPs outlined, it is generally accepted that the practice will respond within 30 days of the request being received.



Patients should feel free to discuss any concerns, questions or complaints about any issues related to the privacy of their personal information with their doctor. If a patient remains dissatisfied the Australian Information Commissioner can be contacted at:

GPO Box 5218, Sydney. NSW. 2001.
Privacy Hotline: 1300 363 992
email: enquiries@oaic.gov.au
website: www.oaic.gov.au