Medical Receptionist / Administrator

Exciting administrative role helping to improve healthcare outcomes and to empower individuals to take control of their health and create a balanced life

  • Full Time and part time positions available, school hours considered
  • Working in a dynamic and highly sought-after health care setting
  • Competitive Remuneration Package + Generous salary packaging

About Us

Based in Hawthorn, Melbourne, the NIIM Clinic brings together Integrative General Practitioners, Medical Specialists and Allied Health Professionals to support patients on their healthcare journey. We recognise that individuals should have access to health information and an integrative holistic health care service that will enable them to manage their own health. At a community level we provide health education and research to advance the understanding and value of integrative medicine, early intervention and improved disease management.

About the position

Day to Day responsibilities of the role will include;

  • Working on a busy reception, answering telephone calls, scheduling of appointments, and responding to enquiries.
  • Welcoming and greeting patients in a courteous and respectful manner
  • Attending to requests from specialist clinics
  • Management and scanning of patient documents
  • Supporting practitioners with administrative tasks.
  • Informing patients of any fees associated with their visit, and operate all aspects of billing
  • Daily banking reconciliation
  • All other general daily administrative duties

What you will bring

To succeed in this role, you will need to be able to work in a fast paced environment and love dealing with patients face to face and over the phone.

Other key skills and strengths to succeed in this role are;

  1. Proven experience as a Medical Receptionist.
  2. Excellent communication and interpersonal skills including clear written instruction and excellent phone manner.
  3. Knowledge of administrative effectiveness and front desk operations.
  4. Ability to multi-task, work on own initiative, and within a team environment.
  5. A champion of culture – contribute to a rich, positive environment.
  6. Enthusiasm and a hands-on approach
  7. Knowledge of the quality and safety standards required in a medical business
  8. Creative thinker, solution orientated with flexibility and ability to adapt to new ideas and processes
  9. Knowledge of Best Practice software an advantage

We have full time and part time positions available in our team, this is your chance to be a part of a clinic with a difference.  You will be rewarded with a generous salary package, staff discounts and have the chance to work with practitioners who are passionate in supporting holistic patient centred care.

What We Can Offer:

  • A positive, flexible, and challenging working environment where you will be a valued and trusted team member.
  • An opportunity to be a part of a growing business and contribute to its future success.
  • Attractive compensation package commensurate with experience
  • An immediate start for the right candidate.

How to show your interest

Please email your cover letter and resume to careers@niim.com.au

Alternatively please email this address if you would like a position description for the role.